FAQs

I PLACED AN ORDER. WHEN WILL MY PACKAGE ARRIVE?

All packages ship via DHL. The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. 

Please refer to our Shipping Policy.

All packages are shipped via DHL. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by GEM SPEED PERFORMANCE. 

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based off product value.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from DHL to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States. 

All fees must be paid by the parcel recipient. By placing an order, you authorize Gem Speed to import your product on your behalf and agree to Gem Speed delegating the import of your products to a third party.


Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

DO YOU HAVE A PHONE NUMBER CAN I CONTACT ?

We currently don’t have a phone number for customer service inquiries, but we recommend taking a look around our Help Center to find answers to your questions/concerns.

If you can’t find what you’re looking for or need help regarding your order, our Customer Care team will be more than happy to assist you! Please Email info@gem-speed.com

CAN I CHANGE SHIPPING ADDRESS FOR MY ORDER ?

We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.